Sears Company Reviews and Complaints

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Sears Company Reviews

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  • Sears Complaint



    In 2011 my husband and I purchased a mattress and a box at one of the Sears stores. The mattress is under a 10 year warranty. Two months ago I contacted customer service and filed a complaint because the mattress is saggy and the box is broken. 1 month after I filed the complaint finally the inspector came and checked the mattress and consisted the existing problem. The mattress is saggy more than 2.5 inches. three weeks later I received a phone call from the customer service center stating that the mattress will not be replaced because the frame should have been of as different type. I... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    joy12's Picture   joy12    1 Comments   Comments

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